Improving your business communication skills is not easy, but I promise you to save time and energy. The results, which will be seen in improving staff performance, morals, sales and more, will not be overestimated. Here are six tips to help you develop your business communication skills.
first Practice is Perfect . We do not assume that once or twice you try to get the desired result. Each day, every interaction requires exercise. Communication is an art and science that can be improved by conscientious efforts. Beware of where you can find the improvements and what's still not working as you like and then make the adjustments
. Listen as if you have never heard . We all think we are listening, but we are mostly watching with filters, assumptions and judgments. Do not just hear the words; listen to what they do not say and report under the words. You will be surprised what you will learn. Think about active listening. Move over what people have said to tell you that you are paying attention and find a solution to the problem
. Critical Conversations Need an Appropriate Environment All important conversations need to provide the right environment. This includes the place where … where it will happen; how … by phone or face to face; and time … you can not run. Even if you are the president and talk to the person of the lowest person in the organizational chart, turn off the phone and hold the calls. It is noticeable that it dilutes the importance of critical conversation as a wording or another call in it.
4th Asking More Questions . Most of us do not ask enough questions; suppose we know or understand it. Ask questions if we ask the most important questions to be told. No one wants to ask questions to be boring, but the well-formed questions make it clear what they say. Even if you do not have a specific question, transcribing or translating the point of view of the speaker means you are listening and you can get more useful information.
5th This is not all about you . Even if you initiated the conversation, this is not just about you. The other person should believe they are heard, it's important that the relationship is a partnership … any hot, fuzzy thing that is critical to communication. E-mail and text messages, the two popular ways of communicating today, reduce bandwidths, but a frank "How are you?" And indicates that you are actively listening to better results. If you have any doubts, pick up the phone and talk in person, especially if the subject is sensitive and misinterpreted.
6th Attention! This means you do not think about the next meeting or what you have to do. This means you are completely present in the conversation without disturbing your mind in millions of directions. And do not reply to emails until someone is on the phone! Studies show that people overestimate their multi-purpose ability. Do not get involved in the conversation. If the timing is not good for you to talk, if you have too much to do, try rescheduling.
Most of the activities in organizations are directly or indirectly related to communication. I've written dozens of posts on this topic, which you can find on my Incedo Group blog.
As your business communication skills improve, relationships, performance … we see a subtle shift between different areas within the organization. Do not take my speech, find yourself.
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