Communication is a complex and often difficult process for both the buyer and the sender. Obstacles on both sides of the process often hijack the true meaning of the message and hinder clear, open and rewarding communication. Research shows that much of the organization's problems are caused by poor communication, while an even greater proportion of the organization's development comes from good communication.
Everyone can profit from improving their communication skills. Some Advantages of Improving Communication Skills:
1. Better productivity – 2 better problem solving – 3 less grievance – 4. Increased creativity and efficiency – 5 Better working relationship – 6 Greater personal satisfaction
How to get these benefits? Firstly, the concept of communication has to be defined. Communication exchange. This is a process of understanding both the buyer and the sender.
EMPATHY Over the years, people have sought a unified, integrating principle into the roots of communication success. Many people think this is empathy. Empathy is the habit of putting another person's shoes on "skin" and understanding how they feel, see, and experience the situation or problem they see and experience, and look closely at the other's point of view. Empathy is a simple concept in the abstract, but it is difficult to achieve in practice as a constant habit. For those who are able to master and practice empathy, it is key to understanding people and communicating effectively.
FEEDBACK – The power of "feedback" should not be exaggerated in any communication. For the sender, this means getting used to encouraging the buyer to literally convey to the sender what the buyer really understands. If the sender discovers that the buyer has agreed to a different understanding of the design, the sender may try again. Without such feedback, the sender would not be aware that there was a misunderstanding and should be corrected. The receiver must only keep the sender's attention to "return" to him the buyer understands and checks the accuracy.
NO SIGNALS – The importance and the impact of non-verbal signals in communication is amazing. (Non-verbal signs are elements such as sound, pitch, hesitation, facial expression, posture, etc.). According to recent research, 90% of the communication effect depends on nonverbal signals and only 10% of the words used
Source by sbobet