There are six main communication skills, each with a separate function. These skills are used to varying degrees in the various stages of the communication process. Although most people are well acquainted with individual skills, the highest performance inspectors and executives use all of them at a highly skilled level.
- Reporting Building a Personal Relationship with Another Person
- Recognizing that the other person is actively participating in a meeting or discussion
- Question to get information on problems, situation, problems and
- Clarification of Confirmation of the Conversation or the Important Elements of the Meeting
- Presentation of Present Information, Solutions, Ideas, or Alternatives to a Student
- Listening to the other person's "heard" message
Rapport Building establishes personal contact with the other person.
Alignment – adapting body language, speech patterns, and voices to another person
Common Ground Search – Searching for commonly asked questions or topics. It can be sports, kids, hobbies, politics, or any other topic.
Some training programs called this ability as "icebreaking" that only occurs at the beginning of the conversation before real questions are discussed. Although the "icebreaker" is a form of the Rapport building, the Rapport building must take place during the conversation. This "personalises" the conversation.
recognizes the conversation is going on.
Empathizing – shows how you understand how the other feels
Example: "This is enough to be proud of." Egypt "It was very difficult."
Receive – Proofing that you have heard the other person. This does not necessarily mean that you agree, clearly, that you have understood your views.
Example: "I understand your position." Egypt "This is an interesting idea."
Highlight – shows you want to hear more about a particular subject.
Example: "Do you know more about this?" Egypt "This is interesting, I want to hear more about it."
The purpose of recognition is to preserve the air time of another person or to obtain information, or to increase the contribution or importance of the other person.
Question receives information about the other person's circumstances, positions, desires, actions, wishes, needs, problems, and comments.
Closed – those that can be answered simple "yes" or "no"
Example: "Is this a shipping problem?" Egypt "Does this question require a reservation meeting?"
Open – those that include what, when, when, why, who, how and how. The advantage of obtaining information is that the other person has to give a full answer.
Example: "What shipping problems are there?" or "Who will engage?" Example: "I called this meeting for discussion of two things."
Confirmed – Listed Topics or Questions to Discuss summarizes the important points you have made, resolved, or clarified. This capability can also be used to list the following steps or to the agenda of the next meeting.
Example: "It looks like our next meeting will look more closely at lead times."
Closed issues are often used at this point to get the other person's agreement.
Examples: "Is this consistent with your understanding?" or "Do you have additional items to add to this list?"
Presentation provides information, solutions, opportunities, or alternatives.
Reacting – gives short statements about your position, reaction, or role.
Example: "I do not think we can understand that." Egypt "I am responsible for this project."
Service – Providing long-term statements and answers that give you or your company's position. They are often used in defining goals or outlining policies and procedures.
Example: "New Company Policy …"
Specifying Alternatives – means offering opportunities that can be solutions or solutions to conflicts and disagreements.
Example: "There are two possible solutions that can solve this problem." Egypt "I think we will be able to meet the request if we can find the solution to" and "
Silence shows that" received "and" listened "to another person
Understanding – nodding or saying "Uh-huh"
Question – Questions of Tracking Questions
Clarification – Confirming that "19659002] Presentation – Responses to the Question or Position of Another Person
These six skills may occur during any discussion. all capability is needed, the most effective supervisors and executives in each area are able to develop their expertise and they will be fit for their use when they will have maximum impact.
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