Customer Communication Skills
Our verbal and communication skills are just as important to the success of our massage practice as practical massage skills. We need to learn how to choose "craft expressions" – the choice of words and how to say them – and practice them until they become second nature – just as we learn and practice our practical massage skills.
In fact, we need to consider "making" and practicing all the key phrases or "mini-sentences" that we use on a regular basis when interacting with customers, as these are tools for building or demolition client relationships. Our communication toolbox can also be invoked in social situations where it is actually the marketing of ourselves and our business; that the right thing can make a difference between acquiring a valuable new customer – or if someone calms the idea of a lifetime massage!
We recommend that you communicate your communication skills until they become second-nature because they usually require stressful or depressing moments, When a customer arrives late when a cancellation fee is due or during a retrial. They are in all situations where masseurs tend to be the least confident and insecure; poorly judged, clumsy, inappropriate or confusing remarks can revoke all the good work of a massage or miss out on a previously good customer relationship.
We must also make sure that the voice of our voice, facial expressions and body language is the same as the words we speak; if not, then we will send very mixed signals to customers and make uncomfortable and confusing what we really mean or how we really feel in a given situation.
These are the most common scenarios where excellent communication skills are vital: customer management: effective and secure interaction interaction is essential to establish and maintain a respectful, harmonious relationship with our customers and to maintain strong, clear professional boundaries. Possible scenarios are: –
– Calling from a New Customer Calling
– Customer Receives Late / Chronic Late Problems
– Client Cancels – The Due Cancellation Fee
Customer is dissatisfied with treatment This is a vital element in referral and rebooking skills, but it can also provide customers with a better understanding of their body that massage can help them encourage them to change their habits if necessary to help them get the most optimal results from your massage. Customers' Frequently Asked Questions are: –
– "What is a" knot "in the muscles?"
– "What are grinding / roaring sounds?"
– "Why do my joints click?"
– "Why do my shoulders / neck feel so rigid / painful / burning?"
– "How often do I have to come with a massage?"
These can happen when you meet a new person and conversation reverses what we do for your life: – [Ascension beszéd] 30 Seconds – 2 Minute Description of What You Do
– What do you say when we asked: What are you doing?" (Tip: the answer not "I am a massage therapist")
– "Party talk" – what to say when you are alien, start telling everything about your illness and ask for advice (or even on-site treatment!)
The following is a particularly useful link from an American Massage School's website about how to set up a lift:
So think about spending some time compiling sentences, phrases, and short "loudspeakers" with the above scripts. Ideally with another therapist or a friend, and practice with confidence and conviction. As with all skill, they really only improve in practice. Good luck and fun!
Source by sbobet