The problem of communication is the illusion that has happened . George Bernard Shaw
I'm sure this has happened to you: a colleague is exactly against what you want. How could you ask yourself? I just told him what I wanted. Yeah, maybe you told her, but did you check that she was listening to understanding that she agreed and to take the necessary measures? Obviously not. The first principle of effective communication is to get proper feedback.
The second principle of effective communication is really connected to your audience. It is a mistake that the mere sending of information is a communication act. No, especially in the current atmosphere, where everyone suffers in information overwhelmed by all fronts. To get in touch with the audience, partners need to deal with their different needs, as communication is a two-way process. You have to decide what you want the outcome of communication: try to inform, persuade, shake, praise, criticize, embarrass, please inspire it? Whatever your purpose is, you need to design the message and the message medium to excite the emotional and cognitive responses that will ensure your audience. And how do you know he did this? By getting the right feedback, of course
I learned this difficult journey. As part of the induction of new staff, I have prepared a handbook containing all the necessary operational information. Because the time was always short, I would have checked the headlines with them and I would tell them to study their free time. But no one did. I was constantly bombarded with the simple questions that were addressed in this manual. But that was my fault. I should have set up a sufficiently interactive session and follow the later options for studying and discussing information.
The third principle of effective communication is to first listen to and understand it. Do not send messages until you know what your audience needs. For example, if you are worried about the quality of your work, do not jump in or issue a formal warning. First, find out what the employee is perceiving. Use active listening skills to really examine the situation. He redefines the worker's voice, echoing the last word of his sentences and asking them to tell a little more if they bet. In this way, if you discover that your family has a serious illness or has a major financial problem, you begin to understand what is behind the poor performance. Then you can decide the right step.
The fourth principle is to understand that communication is more than the surface meaning of words. You need to be able to interpret the message of others. It's just a kind of feedback. Let's say you're making a notification and your group discusses information about you. Obviously they do not agree, but read the signs because they do not have to be openly aggressive to show the disagreement: record the body language, the words used, the voice of the voice. Someone who is susceptible, will give you eye contact, bends forward, questions or provides some help. Those who do not like will look elsewhere, maybe fold their arms, using vague languages rather than precise terms.
The fifth principle is respect. I do not want to overcome here because you can ask who is asking the behavior of world leaders? But for me, it seems to me that many of the international political problems are the result of our experience that the other party does not respect. Of course, it would be nice if other nations did not want to develop nuclear weapons if they had a democratic government if they were not religious fanatics. But we do not make good results so that Western leaders know best. We need to respect them to communicate with those whom we want to win. Just because they do not agree with us does not make them worse or worse. They have a cultural background and history that has led to a certain direction of action. Only by respecting that hinterland can we expect to move forward towards cooperation. To translate this into the workplace will only work for employees if they know that you respect them. If it is based on the communication of lies, if we mislead people, ignoring their needs and rights, they will realize that they are not respected and lose respect.
So, where does all this lead us? Just to the point where you experience communication problems, you can begin to analyze where you go wrong. What kind of feedback do you have? Do you understand that you are attracted to people's emotions, emotional powers? Did you understand what your audience is doing? You tried to know their lives and what was important to them? And show the lack of respect by trying to stun them? If you deal with these issues as fully as possible, you can go a long way in improving the results of your communication.
Source by sbobet