Communication Skills in Effective Leadership

Over the last 30 years, there have been more changes than in the history of mankind. This change has been an ever-increasing technological advance for faster, more efficient and more efficient communication.

Technological changes have undoubtedly resulted in faster and more efficient communication. Do you have e-mail, fax, telephone, telephone conference, video conferencing and pager, but we communicate more effectively? No.

There are currently television and radio stations that deliver news, newspapers, periodicals, commercial journals, newsletters, books, direct mail, journals and the World Wide Web immediately. Are we heading for information overload, but we're communicating more effectively? No.

Everything we do every day involves communication in some form – at work and at home, in politics, in commerce, in education, in sports, in entertainment and in the financial world. Communication It affects all aspects of our lives. However, communication in the modern world is a great undervalued, sticky tool, often catastrophic. When communication stops, bombs and barges start flying – whether in the home environment, in the workplace, or in the global political arena. Stephen Hawking, a professor at the University of Cambridge, has recently discovered – in a TV commercial anyway – that problems in the world could be solved if we were to continue the conversation. This idea can be applied to almost every situation.

Written – This is the most dangerous form of communication. There is a simple rule that can be the basis for all written communication

You should not write it to be understandable but you can not be misunderstood.

Written communication has a lasting effect because it can be read over and over again. It re-ignites the joy and the bitterness. In my years of consulting work, I have seen that the written word causes aggression, drama and strike, just like any other means of communication. The written word, if there is ambiguity, will always be negative.

Email is one of the biggest opportunities, but the world's largest timer. Not a treatment tool. Do not send email to people – talk to them.

One of the Golden Rules of Communication:

Never Write Negative.

If the subject is a behavior or performance, you do not have to be in a letter, fax, inter-office memo, e-mail, notification, and so on in a way that is negative, other words considered critical, condemned or complained.

Before sending out written communication, read it again and ask what your reaction will be if you received it.

Always read the written notice before sending it. This also applies to email where the consequences of poorly formatted communication may be even worse than a letter – the email is usually read by only one person, while an email overwhelms countless people.

Write short paragraphs – 2-3 lines per paragraph.

Writing Style

Why do we write differently, as we are talking about? If you look at the correspondence received, you will notice that people often write to writing often as they talk to you over the phone or face to face.

Public sector people are probably the worst publisher of bad communication. They do not only see that these people talk with other language skills, but in the vast majority of cases, written communication is really terrible. You probably will meet with yourself, and there are books that speak of "government speech," but they can list the phrases that are particularly tired and tedious.

For example:

  • In the circumstances mentioned above
  • attached to this
  • According to Handbook 15
  • Kind to send to me
  • USD 150.00
  • we receive
  • at the earliest possible time

Phone Communication

in the communications area. The internet can create an opportunity for people to connect more often via email and may be able to keep away from postal services, but the telecommunications sector is still a rapidly growing industry. We only need to look at the enormous expansion of mobile phones sales and the services they provide.

For the vast majority of businesses, the phone is still the first line in the relationship between the customer and the business. It is still a means of fast and instant communication. Sometimes in a time where time is a premium, where immediate decisions are essential, it is worth mentioning the importance of using a brilliant communication tool.

If we accept that the phone is the first communication and business and business transaction and it is important to talk directly to another person, we have to accept the importance of good dial-up operation and the person who calls us is loudly welcomed.

What do you say when answering the phone? Are you really welcome? Does it sound like we're enjoying the other person's voice?

Use terms such as:

  • How nice to hear from you.
  • What a pleasant surprise.
  • It's great to hear your voice.

Do not use the phone, however. One of the most frustrating time losses is the person who promises to call the phone back then not. If you say that you will recall the call, do so even if you can not make the decision or information the other person is waiting for. By recall, at least the people are in the picture, not thinking of what is happening in the end.

Voicemail can be very frustrating and customers hate them. So, if you are not a council or a government department, do not use voicemail in working hours.

It is often the case that good communication with others is a skill that successful people have mastered. Since success can not really be achieved without the help of other people, the consequence is that good communication skills become a vital and necessary component.

They also say – wrongly – that a good communicator is one who speaks well. Less than 10 percent of personal communication gives an impression of the oral.

It can be completely clear and straightforward, but the person with whom you communicate can react completely unexpectedly, resulting in complete misunderstanding.

For example:

  • 1. Communicator: I've bought you Polly's phone number. & # 39;
  • Communicator 2: I can not call now – I'm too busy. & # 39;
  • Communicator 1: I did not ask him to call now ! & # 39;

Here Communicator 1 was clearly clear, with no clear message, but Communicator 2 had an unexpectedly hostile reaction that completely misunderstood the good intentions of Communicator 1. No wonder we all think we're unable to communicate the & # 39; from time to time.

Using sensory organs

First, you need to determine whether people are processing information. Normally there are five main senses:

  • Visual;
  • Looks (feeling);
  • Hearing (hearing);
  • Flavor;
  • smell.

They say we take more of our eyes than our ears. 70% of communication is visual, not audible. They claim that we communicate with each other about 4000 words and sounds each day. The so-called "science" in body language claims to have about 750,000 signs, of which 15,000 are alone. A good communicator will read on the motion of the facial expression and body language and consciously listen to his eyes.

Watch your body language when you talk to people. If you run out of time or are bored or do not care what you say, your body tells you. They will be invisible, moving in a constantly changing position, adjusting to their clothes, looking into the room, facing the door. If people want to hear more when they want to buy them, their body tells them. They look straight in their eyes, pull their chairs closer, or bend over a table, focusing on what they say.

Meetings

A Practical Alternative to Work

Be Realistic – ideally, a job is not taking place at a meeting.

You can say that a meeting is a useful way to get to know more people or to make a decision that everyone approves, but there are other better ways to do that. The seats have a high verbal diarrhea and have very little positive effect. The climax of some discussions is a lengthy discussion of when to keep the next. In most meetings, people talk about what to do, not about it.

After all these meetings are, of course, necessary in most workplaces and may change from one to the big gathering. And yes, they can be effective; and yes they can do a lot of things, provided they are properly guided. A great way of meeting is to keep a room without chairs – it's amazing how fast people get.

Useful advice to use this form of communication efficiently and make sure that every meeting is worth consulting with anyone who is involved in what you want to see on the agenda. This is the management of good people, the interviews' meetings are overcoming, and allows participants to raise issues that are deeply affecting them. [19659902] 10 Great Tips for Better Communication

  • Talking with People
  • Smile in People
  • Titles by Name
  • Be Glad, Friendly and Helpful
  • Be Enthusiastic about Life [19659020] Be Familiar with People
  • Find Opportunity to Praise
  • Take Care of Other People's Emotions
  • Be Careful and Respect Others' Opinion
  • Be A Great Student

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