International businesses face new challenges with their internal communication structure due to internationalization, constraints, mergers, acquisitions, and the major reforms that joint ventures are thinking of.
The lack of investment in intercultural training and language teaching often leads to inadequate internal cohesion. Loss of customers / customers, retention of weak employees, lack of competitive advantage, internal conflicts / power struggles, poor working relationships, misunderstandings, stress, poor productivity and lack of cooperation are the by-products of bad cultural communication.
Cross cultural communication consultants work with international companies to minimize the above consequences of poor cultural awareness. Through such collaboration, Kwintessential, such as consulting firms, recognize common obstacles to effective cross-cultural communication within companies.
Here are some examples of these obstacles to intercultural cooperation:
Lack of Communication
It seems obvious that non-communication is probably the most contributing to poor communication. Still, it continues to prove itself to be the biggest problem for most companies.
The lack of communication with staff is not only a lack of spoken dialogue. Rather, it relates to access to information.
For example, if we do not provide feedback (negative or positive), we inform the staff of decisions and actions that will affect their roles or fail to properly communicate their expectations, any means by which information may be withheld from staff. This ultimately leads to an alienated staff base that shares managers and managers.
If managers are too selective in providing information, it can cause suspicion and jealousy among staff and inevitably lead to internal conflicts instead of cohesion.
Leadership that does not communicate and does not communicate physically with the staff shows a lack of interest, trust and respect.
In the West, communication lines are often vertical. Staff report to managers and managers to the leading level and so on. Ideally, communication lines should run in both directions. Those who have a subordinate position in the communication process tend to become alienated, indifferent, and perhaps even bellegerens.
The lack of communication in all forms is unhealthy. Companies and managers need to be aware of how, what and what they communicate.
Linguistic communication difficulties come in two forms:
Using the Right Language
Language carries subconscious reports and messages transmitted through vocabulary, stress and sound. The improper use of words or emotions hidden behind the terms can send messages that affect the consciousness, trust and attitude of the staff. Critical language causes poor interpersonal relationships and low self confidence, while supportive language and voices have the opposite effect.
Nowadays, offices can be native speakers of over 50 languages under one roof. It is important to have the main language of the office, be it English, French or Spanish. Once this is done, all employees should only speak in the main language. This will prevent people who cannot understand other languages from being excluded. In addition, the company must ensure that all employees are fully familiar with the main language. Language learning is not considered a luxury.
Internationally diverse multinationals in terms of nationality and culture are the differences between language, values, belief systems, business ethics, business practices, behavior, etiquette and expectations.
Cross cultural differences can affect the business in a number of ways, whether in team cohesion or in staff productivity. As we have seen above, the various methods of communication are only an area where cultural differences are manifested.
In such multicultural societies, objective help may be needed through a cross-cultural adviser who will show teams and individuals how to deal with communication and work together more coherently and productively.
The company's culture refers to the company's internal culture as it is treated. For example, does the company look like a closed or open system with different departments, such as sales, production, administration, and HR? A closed system is one in which there is a complete lack of synergy between the sales and production department due to the structure and communication lines between the two. The consequence of such a classification is that the heads of organizational units tend to become territorial. It is vital that teamwork, team building and team spirit are encouraged to create open systems.
Such measures are particularly applicable to joint ventures and intermediaries where cooperation between two or more companies requires them to commit themselves fully to an open system.
Obviously, many companies focus primarily on the financial and strategic side of the company's operations. International businesses are now realizing that most of their business problems lie in human management and communication.
In summary, we can conclude that investing in the skills and resources needed to overcome the problems described above is the biggest obstacle to effective intercultural communication. Cross cultural barriers are easily negotiated with objective and well-trained help.
For more information: http://www.kwintessential.co.uk
Source by sbobet